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Refund & Cancellation Policy

Last updated: July 19, 2026

1. General

This policy explains the refund and cancellation terms for izmoce ("Platform") premium subscriptions.

Sales and refund processes are carried out by Dodo Payments as the Merchant of Record. You may submit your refund request via our support email (mertturk@izmocecgimi.com) or through the Dodo Payments customer portal.

2. Subscription Cancellation

  • You may cancel your premium subscription at any time.
  • Cancellation takes effect at the end of the current billing period; you retain access to premium features until the end of the period.
  • No charge is made for the next period after cancellation.
  • You may cancel from the Account page, through the Dodo Payments customer portal, or by contacting mertturk@izmocecgimi.com. Cancellation requests must be submitted at least 48 hours before the end of the current billing period.
  • No refunds are issued for unused subscription periods; after cancellation, access continues until the end of the paid period.

3. Refund Terms

3.1. Right of Withdrawal

For consumers in the European Union and the United Kingdom, the 14-day right of withdrawal under applicable law is reserved. In Türkiye, withdrawal rights for digital services are also assessed under consumer legislation. However:

  • If the performance of the service (use of premium features) has begun with your express consent, the right of withdrawal may be limited or no longer available.
  • For digital services delivered instantly, such as AI content generation, the right to a refund may be restricted once the service has been used.

3.2. Refund Request

You may submit your refund request in two ways:

  1. Via Dodo Payments: Through the customer portal link in your purchase confirmation email.
  2. Via izmoce: By sending your request to mertturk@izmocecgimi.com (your request will be forwarded to Dodo Payments).

Refund requests are assessed on a case-by-case basis; requests involving fraud or abuse may be denied.

3.3. Refund Time and Method

Approved refunds are issued by Dodo Payments to the original payment method. The refund period may vary depending on the payment provider and bank. The transaction appears as "Dodo Payments" on your card statement.

4. Paid Trial Period

The trial plan (7 days) is a one-time payment; it does not renew automatically and access ends by itself at the end of the period. Where a separate paid trial is offered as part of an ongoing subscription:

  • At the end of the trial, the full fee is automatically charged unless you cancel.
  • If you do not wish to be charged, you must cancel your subscription before the trial ends.

5. Consumer Rights

This policy does not waive your rights under consumer law. Your rights under applicable consumer protection legislation are reserved.

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